Contact Us

If you need help with delivery, payment, or a product question, use the support path that keeps the most context attached to your order.

Best option for existing customers

Sign in and open Messages. Support chat and each order thread keep your delivery context in one place, which is the fastest route for order-specific help.

Before you place an order

If you need clarification before checkout, use the general support chat after sign-in so our team can point you to the right storefront or product.

What to include when asking for help

• Your account email or username.
• Your Roblox username.
• The product or storefront involved.
• The order ID if payment was already confirmed.